Training Camp terms and conditions
TenerifeVelo is a brandname of UK tour operator GeoTenerife, so your contract is with GeoTenerife Limited, a limited company (trading as GeoTenerife), registered in England and Wales under company registration number: 8356919 having our registered office at Wood Cottage, Ashtead Woods Road, Ashtead, Surrey, KT21 2EN. ("We / us / our"). GeoTenerife is fully covered by ABTA so your booking is secure.
1: Your TenerifeVelo contract
When you make a booking with us you guarantee that you accept and do accept the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us, within 24 hours of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel, or in the case of Non-Cancellable trips as set out in section 6 below.
2: Your TenerifeVelo training camp Price
i) The price of your trip includes accommodation and transfers.
ii) We reserve the right to alter the prices of any of the trips shown in our website. You will be advised of the current price of the trip that you wish to book before your contract is confirmed.
Flights are your responsibility to organise, book and pay for. We will only assume responsibility for the provision of your accommodation, your training camp and be responsible your transfers to and from your accommodation from the airport as confirmed on your invoice. We cannot be held responsible for difficulties arising from delayed or cancelled inbound or outbound flights, although of course we will endeavour to assist you to reorganise your accommodation, training camp outline and transfers as best we can to ensure a successful trip.
If your inbound flight is cancelled or delayed we will endeavour to rearrange your accommodation, training camp and transfers as best possible but this may incur an extra cost for you if it means, for example, that we need to re-hire a transfer for you if your flight is severely delayed and the transfer contracted cannot wait. We cannot be responsible to refund you for any services which you do not use as a consequence of any flight problems.
4: If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen arrival time, we will do our utmost to make these changes but it may not always be possible.
5: If You Cancel Your Trip Arrangements
You may cancel your travel arrangements at any time. Written notification from you must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Period before departure in which you notify us/ Cancellation charge
More than 70 days / Deposit only
More than 28 to 69 days / 60% of training camp cost
More than 22 to 27 days / 80% of training camp cost
More than 0 to 21 days / 100% of training camp cost
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
6. If We Change or Cancel Your Training camp
As we plan your training camp arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
If we make a major change to your training camp, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available or cancelling your training camp and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include a change of accommodation to another of the same or higher standard, or change of expert on a given day to another of a similar standard. Last-minute changes can sometimes occur during your training camp due to traffic, delays, or specific coaches not being available at the last minute. These do not come under the heading of major changes. All reasonable efforts will be made to secure similar arrangements as agreed at the time of booking. However, should the specified coach not be available for reasons out of our control on the day (eg through local strikes, illness), we will endeavour to make what we deem to be suitable alternative arrangements for you. We will not accept liability for changes in your agreed schedule due to issues out of our control.
We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If your training camp is cancelled you can either have a refund of all monies paid or accept an offer of alternative arrangements of comparable standard from us, if available). In some cases we will pay compensation.
If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
If we cancel or make a major change to your trip:
Period before departure in which we notify you / Amount you will receive per person from us
More than 70 days / £Nil
43 to 70 days / £15
29 to 42 days / £25
15 to 28 days / £30
0 to 14 days / £40
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
7. If You Have A Complaint
If you have a problem during your trip, please inform our representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our registered office giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you complete an Incident Report Form whilst in resort, which will be supplied by our representative. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
8. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(i) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(ii) Any relevant international convention, for example the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. We are not liable for any delay, cancellation or mishap involving your flight to or from the island, as that is your responsibility to book for and seek insurance against, where relevant.
You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices at Wood Cottage, Ashtead Woods Road, Ashtead, Surrey, KT21 2EN. NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on the training camp.
9. Prompt assistance in resort
If the training camp contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
10. Flights, Passport, Visa and Immigration Requirements
Your specific flights, passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any flight, passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on your training camp[ are not part of your trip provided by us. For any excursion or other tour or outing that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
12. Website/Content Accuracy
Our website is prepared many months in advance and though every effort is made to ensure accuracy, it is to be expected that some of the prices or details contained on our website may have changed since the content was prepared and written. We will notify you of any changes that we are made aware of, however we do restrict the advice to what we consider is a significant part of your trip arrangements with us. Facilities and excursions may not be available at the time of your trip owing to adverse weather conditions, lack of demand, local strikes or industrial action, unforeseeable events, maintenance issues, or if it is the start or the end of the season.
If we are forewarned of any building works at or close to your accommodation that may affect the enjoyment of your stay there, we will do our best to advise you about it before your departure. It is your responsibility to ensure you behave in a responsible manner while in resort to avoid discomfort or nuisance to other guests.
14. Special Requests
If you have any special requests you must advise us at the time of booking and confirm them in writing. While we will make an effort to pass any reasonable requests on to the appropriate service provider, no guarantees can be made that any request will be met, and we cannot be held liable for specific dietary requirements, etc.
It is your responsibility and a condition of this contract that you are adequately insured for the trip and any event, excursion or activity that you intend to participate in during your training camp. We recommend that you take out comprehensive travel insurance. We cannot accept any responsibility for any failure on your part to take out adequate travel insurance cover for your trip. It is a condition of this contract that you ensure that you obtain a European Health Insurance Card valid for your period of travel if travelling from an EU country, or valid private health insurance if not a member of the EU.
We reserve the right to terminate without notice and liability the training camp arrangements of any person whose behaviour is such that it is likely, in our opinion or that of any accommodation owner or guide to cause anguish, hazard, harm, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they seem unfit to travel or liable to cause discomfort or disturbance to other customers, our responsibility for the person or persons trip will then come to an end. In all cases full cancellation charges apply and we will be under no responsibility whatsoever for any cost incurred.
To facilitate the process of your booking and to make sure that your travel arrangements run smoothly and are in accordance with your requirements, we have to use the information you give such as your name, address, any special requirements etc. We accept liability for ensuring that suitable safeguards are in place to protect your information. We have to pass the information on to the appropriate suppliers of your travel arrangements such as hotels, and transfer companies etc. The information may also be given to security or credit checking companies, public authorities such as customs/immigration as required by them, or as required by law. We will not forward any information you provide onto any person not responsible for part of your travel arrangements with us. If we cannot provide this information to the appropriate suppliers, we cannot process your booking. Therefore, when making this booking, you give us the authority to pass this information on to the appropriate persons.
© 2019 GeoTenerife for TenerifeVelo, Wood Cottage, Ashtead Woods Road, Ashtead, Surrey KT21 2EN. UK. Contact: +44 1372 619 366